An excellent read for business owners.

As people expect exceptional personalization in every interaction with business, online or in-person, investing in AI is becoming more of a necessity.

However, I strongly believe that chatbots replacing the need for human interaction is still a far-fetched dream that might become a reality in the future. For now, it can only segregate the complaints into sub-categories to reduce the time it takes to solve the issue. Looking forward to more posts from you!